Help Center

How can we help?

Find answers, reach our team, or submit a support request. We respond within one business day.

All systems operational — Audit engine, settlement processing, and dispute generation running normally.
Get in Touch
Email Support
Send us a message and we'll respond within one business day. Include your account email for the fastest response.
support@askzena.ai
Billing & Account
Questions about your plan, charges, upgrades, or cancellations? Our billing team handles all requests within one business day.
billing@askzena.ai
Common Topics
Getting Started
How to upload your first invoice and read your audit report
Invoice Audits
Supported vendors, file formats, and reading findings
Settlement Audits
How to upload your AFP settlement and route history CSV
Dispute Reports
How to generate, submit, and follow up on a dispute
Billing & Plans
Starter vs Prime, annual discounts, and how to upgrade
Account & Security
Password reset, data privacy, and account deletion
Send a Message

Submit a Support Request

Fill out the form below and we'll get back to you within one business day, Monday–Friday.

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Check your inbox at the email you provided.
Response time: 1 business day · Mon–Fri
For urgent billing issues email billing@askzena.ai directly.
Support hours: Monday–Friday, 9am–6pm MST. We respond to all requests within one business day. Emails sent over the weekend will be answered first thing Monday morning.