Zena — Dashboard

My Account

Operator

Platform Type

Sets all audit workflows, rate structures, and settlement parsing

AFP

Amazon Freight Partner — tractor-trailer line haul. Blocks, carry-over hours, fuel advance, TENDERED & SPOT settlements.

Block Audits Tractor Rate Card Carry-Over Fuel Advance

DSP

Delivery Service Partner — last-mile van delivery. Routes, scorecard bonuses, rescue pay, performance tier tracking.

Route Audits Van Rate Card Scorecard Bonuses Rescue Pay

Select your platform type above. Zena will configure all audit workflows, rate card fields, settlement parsing, and Ask Zena responses to match your operation.

Carrier Information

Appears on all reports and dispute packages

Carrier Legal Name

SCAC Code

Primary Domicile

Amazon Station Code

✓ Profile saved

Rate Card

AFP contracted rates by domicile & program — used for spot load and settlement calculations

Plan & Subscription

Manage your Zena plan

Operator

Settlement audits, dispute packages, Ask Zena, rate card management

Active — $49.99/mo

Discrepancy Alerts

Get notified when an audit finds a discrepancy above your set amount

Minimum Threshold ($)

Alert fires when discrepancy is at or above this amount. Leave blank to disable.

Maximum Expected ($)

If discrepancy exceeds this, alert escalates to urgent. Leave blank to skip.

Email alerts sent to all org members when threshold is breached.

✓ Saved

ZENA

Welcome to Zena.

Let's get you set up in under 2 minutes. First — which Amazon program do you operate?

AFP

Amazon Freight Partner

Block auditsRate cardTONU

DSP

Delivery Service Partner

Route auditsPer-pieceScorecard

AFP mode — Zena will parse block settlements, apply tractor rate cards, and track carry-over hours.

Your carrier details.

Zena puts this on every audit report and dispute package. You can update it any time from Account settings.

Your full name

Carrier legal name

SCAC Code

Primary domicile

Station code

Fleet size

Your rate card.

Required for Zena to calculate exact pay owed on cancelled spot loads. You can also do this later from Account settings.

Rate item

Branded

Unbranded

CMW rate

Min. weekly guarantee

$/hr

Weekly tractor rate

Per enrolled tractor/wk

$/wk

Base hourly rate

Up to 80 hrs/wk

$/hr

Over-80 hourly rate

Hours beyond 80/wk

$/hr

You can skip this and add your rate card any time from Account settings — but Zena needs it to calculate exact dollar amounts on cancelled loads.

Discrepancy exceeds your alert threshold

Your last audit found a discrepancy above your configured alert amount. Review the report and generate a dispute package.

Pay Settlement Audit

Upload an AFP or DSP settlement. Zena verifies every block, route, and deduction against your rate card.

First audit takes ~30 sec →

Maintenance Audit

Upload a maintenance invoice. Zena checks every labor rate, part, and fee against regional benchmarks.

First audit takes ~30 sec →

Ask Zena

Get instant answers on AFP and DSP pay rules, rates, disputes, and settlement calculations.

Available 24/7 →

Settlement runs

Maintenance runs

Total flags found

Disputes generated

Open cases

Total uncovered (est. overcharges identified)

Total recovered (from resolved disputes)

Recent Audits

Your first audit takes 30 seconds

Upload a settlement or invoice above — Zena flags errors and calculates what you're owed.

Open Dispute Cases

Loading cases…

Cross-Invoice Patterns

Recurring overcharge patterns across your audit history

Prime

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Dispute gens remaining

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Last audit

Total underpayments found

—

Rate card status

Quick Actions

Weekly Route Audit

Audit route + package pay

Monthly Fleet Audit

Audit vehicle base rates

Ask Zena

AI-powered answers

Upload Rate Card

Required for accurate audits

Delivery Excellence Incentive

Did you earn Fantastic or Fantastic Plus this week?

Zena calculates your Delivery Excellence incentive from your WST package counts and flags it if Amazon didn't pay it. GoHQ never found this — it's the biggest DSP blind spot.

XL: $0.07–$1.50/pkg by weight ZL: $0.07–$0.15/pkg flat

Fleet Reconciliation

Monthly fleet invoices issued on the 1st

Amazon prepays your fleet at the start of each month, then reconciles the prior month. Missed vehicle counts, wrong rates, and unclaimed parking add up fast.

Upload your rate card first for accurate fleet rate comparison.

Recent DSP Audits

Your first DSP audit takes 30 seconds

Upload a weekly route or monthly fleet settlement above — Zena checks every stop, route, and deduction.

Open Dispute Cases

Loading cases…

Cross-Invoice Patterns

Recurring overcharge patterns across your audit history

Prime