Hey — I'm Zena. I'm an AI assistant built specifically for Amazon AFP and DSP carriers.
Ask me anything about:
Maintenance invoices — labor rates, parts markup, cancelled WO charges, what to dispute
AFP settlements — missing blocks, carry-over pay, TONU, spot load cancellations
DSP settlements — route pay, per-piece rates, deductions, scorecard chargebacks
Disputes — how to write them, where to submit, what documentation you need
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Zena knows your contract rules and benchmarks. Ask why a line item was flagged, what your rate cap is for any service, or how to word a dispute letter.